Privacy Policy

1. Introduction

Lush New Media ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at www.lushnewmedia.com or engage with our creative services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal identifiers: Your name, email address, phone number, and company name when you contact us via our contact form or email.
• Project details: Information about your business, goals, budget, and project requirements that you share during discovery calls or consultations.
• Usage data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookies: Small data files stored on your device that help us improve your browsing experience and analyse site traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the creative services you request
• To send you project proposals, contracts, invoices, and related communications
• To improve our website, services, and customer experience
• To send occasional marketing communications about new services, case studies, or industry insights (you may opt out at any time)
• To comply with legal obligations and protect our rights

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who perform services on our behalf, such as hosting providers, email delivery services, and analytics platforms. These parties are contractually bound to protect your data.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes using secure hosting environments, encrypted communication channels, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data (subject to legal obligations)
• The right to object to or restrict certain types of processing
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at hey@lushnewmedia.com.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

8. Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. For marketing contacts, we retain your information until you opt out or request deletion.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly encourage you to review the privacy policy of every site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: